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Remote support.
A problem? We connect to your screen in a few minutes to help — cleanly, without intrusion.
End-to-end encryptedBetween your machine and ours.
You see everythingAnd you take back control whenever you want.
Open sourceNo commercial third-party server.
In 4 steps
How it works
We use RustDesk, an open-source remote-access app — no commercial third-party server, you stay in control.
01
Download
Choose the version for your system (Debian, Windows or macOS) below.
02
Launch the app
Open RustDesk. A 9-digit ID and a temporary password appear.
03
Share them
Send the ID + password to your Artisan Digital contact.
04
We connect
Our technician connects to your screen. You see everything we do, and you can stop at any time.
Download
Download RustDesk
Choose your operating system. The download comes straight from the official RustDesk repository.
Your guarantees
Security & privacy
A support session never gives permanent access to your computer.
- Open source: public, auditable code with no known backdoor
- Encrypted connection end to end between your machine and ours
- No permanent access: the session closes as soon as you quit the app, and the password changes every time it opens
- You see everything: you stay in front of the screen and can take back control and close the session at any time
Need help right now?
Contact us and we’ll schedule a remote support session the same day.