Last update: 5 May 2026
This privacy policy describes how Artisan Digital collects, uses and protects personal data of visitors and clients of artisan-digital.eu, in compliance with the General Data Protection Regulation (GDPR) and French data protection law.
1. Data controller
Artisan Digital — Sole proprietorship
SIRET: 10272292300012
Address: 80 rue des Prolières, 69270 Fontaines-Saint-Martin, France
Email: contact@artisan-digital.eu
2. Data collected
We only collect data necessary to provide our services:
- Forms (contact, brief, audit): name, email, phone, company, message content, optional attachments
- Orders (Discovery Pack): name, email, billing address, payment data (handled by Stripe)
- Comments: name, email, message, IP address (moderation)
- Browsing: pages viewed, visit duration (anonymized), language
3. Purposes and legal bases
- Reply to your requests (legal basis: pre-contractual or contractual performance)
- Deliver ordered services (legal basis: contract performance)
- Issue invoices and meet accounting obligations (legal basis: legal obligation)
- Improve site UX (legal basis: legitimate interest)
- Moderate comments (legal basis: legitimate interest)
4. Recipients
Your data is not sold or shared with third parties for commercial purposes. It may be sent to strictly necessary subprocessors:
- Stripe (payments) — encrypted, PCI-DSS compliant
- o2switch (hosting, France)
- Internal tools (project management, accounting) hosted in EU
5. Retention period
- Form requests (no follow-up): 3 years
- Client data (orders, invoices): 10 years (legal obligation)
- Moderated comments: site lifetime, removal on request
- Browsing logs: 13 months max
6. Cookies
The site uses strictly necessary cookies for its operation (session, security, cache). No advertising or third-party tracking cookies without your explicit consent.
7. Security
All site communications are encrypted (HTTPS/TLS). Data is stored on European servers (o2switch, France) with daily automatic backups.
8. Your rights
Under GDPR, you have the following rights:
- Access to your data
- Rectification if inaccurate
- Erasure ("right to be forgotten")
- Restriction of processing
- Portability of your data
- Objection to processing
To exercise these rights: contact@artisan-digital.eu with a copy of an ID. Reply within 30 days max. If unsatisfied, you can file a complaint with the CNIL (cnil.fr).
9. Updates
This policy may be updated. The update date appears at the top of this page.